Are you getting the most out of your Rezcontrol system? Here is a walkthrough of one of our most recent updates – Upsells and Extras
What is an upsell in the hotel industry?
An upsell is a method of generating additional revenue by offering guests products or services that are not included in the room rate.
If an upsell is performed successfully, it provides both additional revenue for the hotel and a positive impact on the guest experience.
What would be considered an upsell or extra?
Examples of upsells include superior room types, flowers or champagne in the room, and rooms with additional features that add value to the guests stay.
An extra bed, or an infant’s cot, are also good ways of upselling while providing additional comfort for your guests.
Creating upsells and extras within Rezcontrol PMS
Get started on the Rezcontrol home screen by clicking on the cog icon and selecting ‘Upsells and Extras’ in the menu.
Select a specific department and add a description. Next confirm the frequency of the charge – once, nightly, or on a given day during the stay.
Options are available to apply notes of applied upsells to either the guest booking record, housekeeping – or both. Keep your teams informed of the charges and room requirements for every booking in your hotel.
Next, you have the option of capping your inventory. For example: Rezcontrol will track the eight infant’s cots that you have in stock and not allow the upsell of a ninth.
Save your next upsell or extra and then apply on the main reservation screen.
Ideas for upsells and extras in your hotel or guesthouse
When you decide to establish an upsell strategy, it is best to start with ideas that can produce quick wins for your team.
Room upgrades are probably the easiest upsell to pursue. Once you decide on your additional fees, it’s easy to upgrade your first guest within Rezcontrol PMS.
Provide early check-in and late check-out – These are incredibly popular with guests. All you need to do is set a rate with Rezcontrol and determine the extended time windows for both arrivals and departures.
Offer discounted rates for food and beverages consumption in your restaurant. This will help you increase footfall and spend in your outlets. Create offers that encourage additional spending such as a complimentary drink on arrival, a buy-one-get-one-free offer on side dishes or a complimentary dessert for guests staying in the hotel.
Over the years we have carefully refined, improved and enhanced hotel management software. This is based on feedback from customers which is what makes it so sophisticated and yet remarkably easy to use.
How can I find out what else Rezcontrol has to offer?
You can find out more about Rezcontrol on the Avondata website. The next step would be to book an online demonstration and let us show you that the proof is in the product.
Alternatively, please contact the sales team on 0330 223 1456 or email: sales@avondata.co.uk.