Working in partnership with you

At Avondata, we recognise that people are at the heart of the hospitality industry. Not only was Rezcontrol developed with you in mind; we have worked for three decades alongside the people and job roles which make every outstanding hotel more than the sum of its parts.

Solutions for your team

“We had bespoke, complex event booking requirements, and the Rezcontrol team was outstanding – nothing was too much trouble. Our event booking streams have been fully integrated into the PMS to maximise revenue.”

Sara Owen, Events Manager, The Plough Rhosmaen

Testimonials

Don’t just take it from us. See what our customers have to say

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“We definitely made the right call. The service is excellent in terms of both product and support, and the team has worked so hard on our behalf. Everyone should have a demo!”

Jonathan Lawley, Brand Manager

Hotel Tresanton/Polizzi Collection

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“Since moving to Rezcontrol, we have increased our revenue by an average of £350k or 10% per year.”

Rosie Radwell, Managing Director

Marsham Court, Bournemouth

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“The new functionalities and integrations have been life-changing to our operation – we have seen a 60% uplift in revenue from upsells and 100% in extras as a result of the integrations.”

Mark Bevan, Managing Director

The Elms Hotel and Spa, Worcester

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“We had bespoke, complex event booking requirements, and the Rezcontrol team was outstanding – nothing was too much trouble. Our event booking streams have been fully integrated into the PMS to maximise revenue.”

Sara Owen, Events Manager

The Plough, Rhosmaen

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“The dynamic pricing model and derived rates on Rezcontrol are powerful features which enable us to make one change which ripples across the system – and once set up, the system manages itself. We have been able to apply common rate principles across the group despite different room numbers and pricing – and the planner is a dream!”

Camille Greacen, Head Of IT

Stay Original, West Country

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“We used to spend hours reconciling the billing. Now it takes two minutes! Rezcontrol is so intuitive and user-friendly, and the onboarding and support teams couldn’t be more helpful.”

Jane Redmond, Manager

Lyzzick Hall, Keswick

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“We wanted to migrate to the cloud and manage our guest bookings, cookery school and events all in one place. Rezcontrol is so easy to use, and Avondata’s support team is wonderful – we feel 100% supported.”

Tracey Williams, Sales Manager

Eckington Manor in Worcestershire

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“One of the best property management system we’ve ever seen. Everything integrates so well, leading to high levels of extras and upsells, and improved guest experience.”

George Furis, F&B Manager

Farlam Hall, Cumbria

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“The Rezcontrol interface is intuitive and easy to use, and I appreciate the financial and accounting integrations, as well as the partnership with SiteMinder. But above all, there is tremendous trust and integrity working with Avondata.”

Matthew Lane, Owner and Managing Director

The Fox and Hounds Country Hotel, Chulmleigh, Devon

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“The group dashboard enables us to toggle between our sites effortlessly, maximising bookings and coordinating tasks – and tech support are brilliant if we need help!”

Cath Garcia, Group Managing Director

The Flatrock Group, South West Wales

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“We now have full automation from booking to confirmation to guest check in. This means we have saved countless hours of staff time, enabling them to spend time working with our guests rather than on admin. We also love the planner as it’s so easy to amend bookings and change rates.”

James Robinson, Director of Operations

The Peacock at Barlow

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9“From the minute we saw the demo, we were blown away. There are no hidden costs and everything is transparent. Your customer service is second to none, and if we ever have a query, it is solved so promptly. We can’t imagine ever wanting to change PMS again.”

Holly Beedie, FoH Manager

The Douglas Hotel, Isle of Arran

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“It is so refreshing to be working with a PMS company that follows through with updates and is responsive and reliable! We feel we are properly listened to. The support team is amazing.”

Charlotte Fenwick, Rooms Revenue Manager

The Coal Exchange, Cardiff

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“We have been with Avondata since 1994, and all these years on I don’t think we would ever find a better company to partner with on our PMS.”

Ken Perrett, Owner

The Sandringham Hotel, Weston-super-Mare

Manor View Hotels
“I would recommend any hotel looking for a comprehensive yet great value system from a highly regarded UK supplier to seriously consider Avondata.”

Susan Spence, Group Operations Manager

Manor View Hotels

Appleby Manor Hotel
“A user-friendly system that has all that you could ask for and a great support team to back it up.”

Angela Dunbobbin, Proprietor

Appleby Manor Hotel

Moonraker-hotel
“A big selling point for me was the fact that Avondata linked our two hotels, Moonraker Hotel and Stanton Manor in Wells, so I can cross-sell and adjust room rates for both hotels from either front desk.”

Tudor Hopkins, Owner

Moonraker Hotel and Stanton Manor

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99“We now have a far more advanced system than the one we used before, and Avondata are so helpful. As well as being much easier to operate, there is far more detail in the analytics. We have a team of ten receptionists and we all find it so user-friendly.”

Jenny Eyles, Sales Manager

The Heights Hotel, Isle of Portland

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“We migrated from Hotel Executive to Rezcontrol with Avondata, and I can’t imagine working with any other PMS provider.”

Dan Brod, Co-Owner

Beckford Arms And The Talbot

The Royal Hotel
“The reporting system really works for us compared with our previous provider. The most valuable feature for me is the dynamic pricing, which lets me set up rates in advance and tie them in online – it saves me so much time.”

Donna Reed, Head Receptionist

The Royal Hotel, Isle Of Wight

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“The success of any project is down to the people involved. Throughout our entire working relationship, Avondata has listened to our requirements, been readily available to help and quickly resolved any issues. We work well together because Avondata is a family owned business delivering good service, just like us. I’ve happily recommended them to others and will continue to do so.”

Mark Chambers, Group Managing Director

Eden Hotel Collection

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“We’ve worked with Avondata for nearly 10 years now and have always found Mark, Sarah and the team to be really helpful, responsive and supportive of our business. I have no hesitation in recommending them and we are always very willing to demo for any prospective customer.”

Chris Whyte, Owner And Manager

Beechfield House Hotel

Job Roles

Solutions for your team

What does the role involve?

  • Becoming a Rezcontrol PMS expert
  • Developing a deep understanding of customers’ business and operational objectives
  • Configuring Rezcontrol PMS in accordance with the client’s business requirements
  • Building booking engine and SmartGift platforms in also in accordance with the client’s business requirements
  • Configure channel manager and liaise with OTAs
  • Integrating of Rezcontrol with third party products
  • Understanding and implementing rate strategies
  • Delivering clear, confident, informative and engaging online training
  • Creating professional training videos on various aspects of the company’s products as and when required
  • Educating customers on best practices
  • Ensuring customers receive superior service
  • Leveraging feedback for continuous improvement to the onboarding process
  • Listening carefully to information provided by customers and ask clarifying questions to ensure full understanding
  • Establishing strong relationships with new customers and deepen relationships with existing customers
  • Account managing

About you

You should have:

  • Previous experience in the hotel industry, perhaps as a FOH or Revenue Manager
  • Excellent planning and organisational skills
  • A keen eye for detail and for design
  • Strong problem solving and analytical skills
  • The ability to work independently and manage multiple priorities
  • A positive attitude and be highly motivated
  • The ability to quickly develop an in depth knowledge of the company’s software products 
  • Patience and diplomacy
  • Excellent communication skills 

Package and benefits

  • Competitive salary
  • Fully remote working
  • Private health care
  • 25 days holiday, plus bank holidays

What does the role involve?

  • Being proactive in searching out new business opportunities using all available methods including social media, phone and networking 
  • Developing an in-depth understanding of our software and the benefits it brings to our prospects and clients
  • Taking a consultative approach to selling ensuring the proposed solution meets the clients’ requirements
  • Providing confident and compelling online (and occasional onsite) demonstrations of Rezcontrol 
  • Raising Avondata’s profile and improving brand awareness

About you

  • You are a sales professional with a proven track record of hitting and exceeding targets
  • You have experience and understand the nuances of the hospitality sector, having worked within hotels or PMS software previously
  • You naturally build rapport, getting on well with everybody and are a great team player
  • You are confident with technology and and find it easy to learn new systems
  • You are happy to work remotely and are motivated, organised and great at communicating within a team

Package and benefits

  • Competitive salary and commission
  • Fully remote working
  • Private health care
  • 25 days holiday, plus bank holidays
  • Progression opportunities as the sales team grows
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