At Avondata, we recognise that people are at the heart of the hospitality industry. Not only was Rezcontrol developed with you in mind; we have worked for three decades alongside the people and job roles which make every outstanding hotel more than the sum of its parts.
Solutions for your team
Management
Revenue
F&B
IT
Events
Management
Optimised hotel management system for hotel owners and general managers
Hotel owners and general managers have to have their eye on all aspects of the business at any one time, and are often away from their desks.
We know how busy you are, and how much real-time information matters. Rezcontrol makes your role not only easier, with management information at your fingertips, while also enabling access to the platform any time, anywhere, 24/7 from any device.
Benefits of Rezcontrol for hotel owners and general managers
At Avondata we seek to add value while maximising the return on your investment. With Rezcontrol you will benefit from:
- 24/7 access wherever you are – run your hotel completely from the cloud
- Fully future-proofed, scalable and secure
- Renowned UK-based customer service
- Fully transparent billing
- Dedicated onboarding specialist just for you
- Live 1-2-1 training plus ongoing access to our on-demand training videos
- System build to your specifications
- Intuitive, customisable dashboards
- All your integrations in one place
Meanwhile, your day to day management operation will benefit from multiple efficiencies, saving you time and money with 100% accuracy
- Gain up to the second insights from a vast selection of reports
- Statistics dashboard displaying live key data
- Live two-way connectivity to OTAs, GDS and your direct booking engine
- Real-time posting of POS charges to room so billing is always up to date
- Consolidation of revenue and banking from all areas of the business
- Real-time updates between reception and housekeeping teams so you can rest assured everything is under control and running smoothly
- Central reservations teams have multi-property information at their fingertips
- Central reservations teams have multi-property information at their fingertips
Revenue
Optimised hotel management system for hotel revenue managers
Revenue managers need to have their finger on the pulse, with all the data they need around bookings, inventory, pricing and margins, and the ability to implement pricing and promotion updates instantly.
Benefits of Rezcontrol for revenue managers
Having up to the minute information at your disposal is critical for the smooth running of any hotel business. As revenue manager, it’s equally important to have instant access to the data you need, and the tools to quickly and easily implement your rate strategies.
- Quick and easy single or bulk rate updates
- Set multiple rate management rules and parameters, such as minimum nights’ stay and lead time
- Automated dynamic pricing to fluctuate rates according to occupancy and demand
- Upsells, extras and stay enhancements are fully managed, with built-in pricing and inventory limits if needed
- Revenue Management Systems (RMS) integrations for intelligent automated rate decisions
- Central reservations teams have multi-property information at their fingertips
- Live two-way connectivity to OTAs, GDS and your direct booking engine
- Statistics dashboard displaying live key data
- Gain up to the second insights from a vast selection of reports
- Set tasks for users or teams with pop up reminders
Meanwhile, your day to day management operation will benefit from multiple efficiencies, saving you time and money with 100% accuracy
- Gain up to the second insights from a vast selection of reports
- Statistics dashboard displaying live key data
- Live two-way connectivity to OTAs, GDS and your direct booking engine
- Real-time posting of POS charges to room so billing is always up to date
- Consolidation of revenue and banking from all areas of the business
- Real-time updates between reception and housekeeping teams so you can rest assured everything is under control and running smoothly
- Central reservations teams have multi-property information at their fingertips
F&B
Optimised hotel management system for food and beverage teams
The complete POS solution for your hotel bar and restaurant.
Rezcontrol provides fast, frictionless EPOS integration to help you provide seamless service for your guests and speed up turnover times, while keeping on top of stock, margins and security.
Front of House. Bar. Restaurant. Room Service. Stock. Reporting. Billing. We’ve got you covered.
Benefits of Rezcontrol for food and beverage managers
You can put the calculator away, confident that nothing will slip between hotel and restaurant. The Newbridge POS integration with Rezcontrol PMS handles any meal packages included in the guest’s booking.
- Integration with Rezcontrol PMS automatically handles packages for hotel guests on inclusive packages such as dinner, bed and breakfast.
- It also does the hard maths. When a restaurant or bar bill is posted to the room, Rezcontrol will absorb any charge included in the guests’ allowance and add anything extra to the room bill.
- It’s all about guest experience. You can improve customer service and efficiency by allowing your hotel staff to take room service orders from anywhere in the hotel.
- Rezcontrol can also journal any unused meal allowances into the accommodation department, keeping your profit and margin reporting accurate.
Visibility, accountability and control
With full on-demand reporting, instant access to sales data and hassle-free reconciliation, we put you in the driving seat.
- Powerful, highly visual dashboards with instant access to sales data
- Detailed real-time reporting viewable on any device
- Full audit log – all transactions and changes tracked for complete visibility and accountability
- Track sales performance by team member
- Easy and accurate reconciliation – F&B sales data delivered directly into Rezcontrol PMS, giving you a clear view of all sales across your hotel operation
Flexible pricing and dynamic promotions
At the heart of any successful restaurant lies the ability to combine timely offers with great food and service, as keeping tables filled with guests is the ultimate goal.
- Optimise revenue and profit via dynamic promotions
- Manage multiple price levels for events or promotions
- Multiple promotion types including multi-buys and set menus
- Configure discounts or promotions by a percentage, a fixed amount, or fix a set price
- Set a promotion’s date and time in advance – define by time, date and day
- One product across all your channels – no more needing multiple buttons for the same product in different menus, promotions, and loyalty schemes!
- Offer time-based promotions and manage different price lists for events
- Our system will communicate offers to your team to help them upsell to your guests too!
Our restaurant POS also includes full stock management including recipe creation and low stock warnings; detailed real-time reporting, and a mobile, tablet and QR code ordering system to improve customer satisfaction and table turnover times, while reducing manual errors.
IT
Optimised hotel management system for IT managers
One of the biggest challenges faced by hotels operating a server-based hotel management system is the need for ongoing manual maintenance and updates.
Make this a thing of the past by migrating to Rezcontrol – or if you are already on a cloud-based system, we challenge you to find a system which is easier or more intuitive to use!
Benefits of Rezcontrol for IT teams
Innovative technology bringing all aspects of your business together in one place.
- No specific hardware requirements: all you need is a web browser and internet connection
- Future-proofed and scalable: You will benefit from the latest updates and improvements as they are released, with no down-time at no extra cost.
- Unlimited user licenses: There is no limit to the number of users that can concurrently access Rezcontrol.
- Top-notch performance and data security: Rezcontrol has been developed to AWS’ (Amazon Web Services) Well Architected Framework with focus on security, performance, operational excellence, reliability and cost optimization, and is regularly externally audited to ensure compliance.
- Innovative and secure integrated payments: Rezcontrol handles multiple payment scenarios such as advance payments, partial refunds, staged events payments, no-shows and damage charges, saving time and eliminating human error. Guests can even settle their own bills from their phone on the morning of checkout.
- Any time, anywhere management – live: We know you’re busy. Rezcontrol is mobile friendly so you can manage bookings in real time, from any device; smartphone, tablet, laptop or PC. Imagine the time savings!
- Easy onboarding we take the pain away! All data is transferred seamlessly from Hotel Executive and our onboarding specialists will work with you to clean up old data before migration, if you wish to do so..
- Training on-demand platform – Every user has free, ongoing access to the Rezcontrol training on demand platform containing short, easy to follow video tutorials on every aspect of the system. Great for experienced users wanting a refresh and new starters alike.
Events
Optimised hotel management system for events teams
For large-scale events such as weddings and conferences, Rezcontrol puts complex requirements at your fingertips, with a flexible booking planner, professional function sheet, task diary and templated package planner – avoiding human error and helping your events team create elegant events, seamlessly.
Benefits of Rezcontrol for Events Teams
The key to success in events is great planning and faultless organisation – made easy for your events or conferencing team by our event management system.
Event managers will see the benefits of Rezcontrol from initial event enquiry through to the end of the big day.
- Flexible booking planner – handles events of all sizes from multi-day conferences to simple meeting room bookings of under an hour. Create templates and packages – makes it quick and efficient to put together event quotes and pro-forma invoices. Professional function sheet – to give to guests and organisers, containing client details, event schedule, notes and pro-forma accounts. Task diary – make sure nothing is forgotten and the relevant departments are automatically reminded of their tasks.
- Create templates and packages – makes it quick and efficient to put together event quotes and pro-forma invoices.
- Professional function sheet – to give to guests and organisers, containing client details, event schedule, notes and pro-forma accounts.
- Task diary – make sure nothing is forgotten and the relevant departments are automatically reminded of their tasks.
“We had bespoke, complex event booking requirements, and the Rezcontrol team was outstanding – nothing was too much trouble. Our event booking streams have been fully integrated into the PMS to maximise revenue.”
Sara Owen, Events Manager, The Plough Rhosmaen
Testimonials
Don’t just take it from us. See what our customers have to say
“We definitely made the right call. The service is excellent in terms of both product and support, and the team has worked so hard on our behalf. Everyone should have a demo!”
Jonathan Lawley, Brand Manager
Hotel Tresanton/Polizzi Collection
“Since moving to Rezcontrol, we have increased our revenue by an average of £350k or 10% per year.”
Rosie Radwell, Managing Director
Marsham Court, Bournemouth
“The new functionalities and integrations have been life-changing to our operation – we have seen a 60% uplift in revenue from upsells and 100% in extras as a result of the integrations.”
Mark Bevan, Managing Director
The Elms Hotel and Spa, Worcester
“We had bespoke, complex event booking requirements, and the Rezcontrol team was outstanding – nothing was too much trouble. Our event booking streams have been fully integrated into the PMS to maximise revenue.”
Sara Owen, Events Manager
The Plough, Rhosmaen
“The dynamic pricing model and derived rates on Rezcontrol are powerful features which enable us to make one change which ripples across the system – and once set up, the system manages itself. We have been able to apply common rate principles across the group despite different room numbers and pricing – and the planner is a dream!”
Camille Greacen, Head Of IT
Stay Original, West Country
“We used to spend hours reconciling the billing. Now it takes two minutes! Rezcontrol is so intuitive and user-friendly, and the onboarding and support teams couldn’t be more helpful.”
Jane Redmond, Manager
Lyzzick Hall, Keswick
“We wanted to migrate to the cloud and manage our guest bookings, cookery school and events all in one place. Rezcontrol is so easy to use, and Avondata’s support team is wonderful – we feel 100% supported.”
Tracey Williams, Sales Manager
Eckington Manor in Worcestershire
“One of the best property management system we’ve ever seen. Everything integrates so well, leading to high levels of extras and upsells, and improved guest experience.”
George Furis, F&B Manager
Farlam Hall, Cumbria
“The Rezcontrol interface is intuitive and easy to use, and I appreciate the financial and accounting integrations, as well as the partnership with SiteMinder. But above all, there is tremendous trust and integrity working with Avondata.”
Matthew Lane, Owner and Managing Director
The Fox and Hounds Country Hotel, Chulmleigh, Devon
“The group dashboard enables us to toggle between our sites effortlessly, maximising bookings and coordinating tasks – and tech support are brilliant if we need help!”
Cath Garcia, Group Managing Director
The Flatrock Group, South West Wales
“We now have full automation from booking to confirmation to guest check in. This means we have saved countless hours of staff time, enabling them to spend time working with our guests rather than on admin. We also love the planner as it’s so easy to amend bookings and change rates.”
James Robinson, Director of Operations
The Peacock at Barlow
9“From the minute we saw the demo, we were blown away. There are no hidden costs and everything is transparent. Your customer service is second to none, and if we ever have a query, it is solved so promptly. We can’t imagine ever wanting to change PMS again.”
Holly Beedie, FoH Manager
The Douglas Hotel, Isle of Arran
“It is so refreshing to be working with a PMS company that follows through with updates and is responsive and reliable! We feel we are properly listened to. The support team is amazing.”
Charlotte Fenwick, Rooms Revenue Manager
The Coal Exchange, Cardiff
“I would recommend any hotel looking for a comprehensive yet great value system from a highly regarded UK supplier to seriously consider Avondata.”
Susan Spence, Group Operations Manager
Manor View Hotels
“A user-friendly system that has all that you could ask for and a great support team to back it up.”
Angela Dunbobbin, Proprietor
Appleby Manor Hotel
“A big selling point for me was the fact that Avondata linked our two hotels, Moonraker Hotel and Stanton Manor in Wells, so I can cross-sell and adjust room rates for both hotels from either front desk.”
Tudor Hopkins, Owner
Moonraker Hotel and Stanton Manor
99“We now have a far more advanced system than the one we used before, and Avondata are so helpful. As well as being much easier to operate, there is far more detail in the analytics. We have a team of ten receptionists and we all find it so user-friendly.”
Jenny Eyles, Sales Manager
The Heights Hotel, Isle of Portland
“We migrated from Hotel Executive to Rezcontrol with Avondata, and I can’t imagine working with any other PMS provider.”
Dan Brod, Co-Owner
Beckford Arms And The Talbot
“The reporting system really works for us compared with our previous provider. The most valuable feature for me is the dynamic pricing, which lets me set up rates in advance and tie them in online – it saves me so much time.”
Donna Reed, Head Receptionist
The Royal Hotel, Isle Of Wight
“The success of any project is down to the people involved. Throughout our entire working relationship, Avondata has listened to our requirements, been readily available to help and quickly resolved any issues. We work well together because Avondata is a family owned business delivering good service, just like us. I’ve happily recommended them to others and will continue to do so.”
Mark Chambers, Group Managing Director
Eden Hotel Collection
“We’ve worked with Avondata for nearly 10 years now and have always found Mark, Sarah and the team to be really helpful, responsive and supportive of our business. I have no hesitation in recommending them and we are always very willing to demo for any prospective customer.”
Chris Whyte, Owner And Manager
Beechfield House Hotel
“We have been with Avondata since 1994, and all these years on I don’t think we would ever find a better company to partner with on our PMS.”
Ken Perrett, Owner
The Sandringham Hotel, Weston-super-Mare
Job Roles
Solutions for your team
What does the role involve?
- Becoming a Rezcontrol PMS expert
- Developing a deep understanding of customers’ business and operational objectives
- Configuring Rezcontrol PMS in accordance with the client’s business requirements
- Building booking engine and SmartGift platforms in also in accordance with the client’s business requirements
- Configure channel manager and liaise with OTAs
- Integrating of Rezcontrol with third party products
- Understanding and implementing rate strategies
- Delivering clear, confident, informative and engaging online training
- Creating professional training videos on various aspects of the company’s products as and when required
- Educating customers on best practices
- Ensuring customers receive superior service
- Leveraging feedback for continuous improvement to the onboarding process
- Listening carefully to information provided by customers and ask clarifying questions to ensure full understanding
- Establishing strong relationships with new customers and deepen relationships with existing customers
- Account managing
About you
You should have:
- Previous experience in the hotel industry, perhaps as a FOH or Revenue Manager
- Excellent planning and organisational skills
- A keen eye for detail and for design
- Strong problem solving and analytical skills
- The ability to work independently and manage multiple priorities
- A positive attitude and be highly motivated
- The ability to quickly develop an in depth knowledge of the company’s software products
- Patience and diplomacy
- Excellent communication skills
Package and benefits
- Competitive salary
- Fully remote working
- Private health care
- 25 days holiday, plus bank holidays
What does the role involve?
- Being proactive in searching out new business opportunities using all available methods including social media, phone and networking
- Developing an in-depth understanding of our software and the benefits it brings to our prospects and clients
- Taking a consultative approach to selling ensuring the proposed solution meets the clients’ requirements
- Providing confident and compelling online (and occasional onsite) demonstrations of Rezcontrol
- Raising Avondata’s profile and improving brand awareness
About you
- You are a sales professional with a proven track record of hitting and exceeding targets
- You have experience and understand the nuances of the hospitality sector, having worked within hotels or PMS software previously
- You naturally build rapport, getting on well with everybody and are a great team player
- You are confident with technology and and find it easy to learn new systems
- You are happy to work remotely and are motivated, organised and great at communicating within a team
Package and benefits
- Competitive salary and commission
- Fully remote working
- Private health care
- 25 days holiday, plus bank holidays
- Progression opportunities as the sales team grows
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