Does your hotel host weddings, conferences, party nights or tribute nights, with guests staying over on bespoke packages alongside your regular clientele? If so, the hotel event management software you choose can make a real difference to efficiency, guest engagement and satisfaction, and revenue.
PMS and POS have traditionally gone hand in hand, enabling properties to manage room bookings alongside bar and restaurant billing.
Hotel property management systems have always got on with all the major operational and logistical tasks, from room reservations and revenue to rate management, guest engagement and payment services, while POS took care of the restaurant side – ordering, billing and associated stock management. Now, however, PMS and POS can work together at a far deeper level, bringing great benefits to your business.
The hospitality industry often throws up a conundrum – one of the principal roles of hospitality employees is to make guests feel happy, comfortable and at home, while also being a sector which often involves high staff turnover, low wages and large numbers of seasonal staff.
We explore how hotel management teams can make a real difference when it comes to nurturing a positive working environment.
The primary goal of all hotels and bookable accommodation is to increase revenue and margin. This enables them to improve their offering, invest in their property, retain quality staff and in many cases give back to their communities – and a good revenue management strategy can make a real difference.
The primary goal of all hotels and bookable accommodation is to increase revenue and margin. This enables them to improve their offering, invest in their property, retain quality staff and in many cases give back to their communities – and a good revenue management strategy can make a real difference.
It has been a tough few years for hospitality, but UK businesses are also finding it easier to retain staff than in many other countries, demonstrating a commitment to both staff and customers which, we hope, in the long term can only help to get things back on track.
Get the most from our gift voucher integrations and see your event sales soar The festive season is upon us, and UK hospitality venues are forecast to see a £12bn boost this December, as consumers celebrate with family, friends and colleagues, according to Caterer Licensee magazine. But how will you ensure you get your slice … Read more
The OHH Pub Company has recently signed up to use our new PMS Rezcontrol and we are delighted to welcome them aboard. Rezcontrol is live at The Old House At Home, Northey Arms, The Rising Sun and The Bear & Swan. OHH Pub Co backstory Established in 1984, the OHH Pub Company took a leap … Read more
The Stay Original Company was started eight years ago and now boasts a collection of beautiful hotels and inns in the South West. Since 2011 the team has been developing a number of old properties, turning them into original and stylish accommodation of all sizes, from gastro pubs to boutique hotels. We’re proud to have … Read more
Manorview Hotels and Leisure Group, which runs eight boutique hotels across the UK, adopted Avondata’s secure payment gateway feature at its first hotel in June last year. Since then, Manorview has rolled the software out across three other hotels, with the feature being installed at the remaining four by the start of February. We spoke … Read more
This month we caught up with Tobi Evennett who heads up Evennett Hospitality Services. Tobi is a freelance revenue manager and hotel consultant who manages the rates and reservations of eleven properties which use Avon Data systems. Eight of the eleven properties Tobi manages are Brakspear properties. Tobi started working with the Grapevine Hotel – now called … Read more
Heights Hotel in Dorset went live with Avon Data’s property management system Hotel Executive in November and has seen a major boost in day-to-day efficiency as a result. Hotel Executive is linked with SiteMinder, for channel management, online booking and global distribution. Jenny Eyles, sales manager at Heights Hotel, said: “Adopting Avon Data’s PMS Hotel Executive has saved … Read more
This month we spoke to one of our fantastic clients Ged Sharrocks of Riverside House Hotel about the beautiful 15-room hotel in Mildenhall, Suffolk, and his successful partnership with Avon Data. Here’s what he had to say: Tell us a bit about Riverside House Hotel? We revived the hotel from a destitute old building to … Read more
This month we decided to quiz another one of our favourite clients, Pim Wolfs, general manager of Palé Hall Hotel, which was awarded a five star accreditation this year by both The AA and Visit Wales. Here’s what he had to say: What attracted you to the hotel business? I’ve seen lots of different sides … Read more
This month we decided to quiz another one of our favourite clients, Susan Spence, group operations manager at Manorview Hotels and Leisure Group. We talk to Susan about the positive effects of integrating SiteMinder with their Avon Data PMS. Tell us a bit about Manorview Hotels? We are a small, independent group, currently consisting of … Read more
This month we decided to quiz another one of our favourite clients, Dan Brod, co-owner of the Beckford Arms Hotel. Here’s what he had to say: What attracted you to the hotel business? I didn’t stay at many hotels as a child but when I did they seemed to offer a seductively glamourous escapism from … Read more
We decided to ask one of our wonderful clients Tudor Hopkins about the ins and outs of running two successful hotels, and one or two other things… What attracted you to the hotel business? I worked in hospitality in Hong Kong for a year when I was 19 so when I came back to the … Read more
We talk to long term Avon Data user Chris Whyte from one of Wiltshires best loved hotels, Beechfield House. What do you enjoy most about your job? The variation. There is something different to deal with every single minute of the day. What is the key to running a successful hotel business? You need to … Read more
The installation of the Hotel Executive PMS at the Bowfield Hotel completes the set for Manor View Hotels Established in 2007, The Manorview Hotels & Leisure Group boasts six stunning, luxury boutique hotels across the central belt of Scotland. They are continuously looking to grow their portfolio at every opportunity, specialising in restoration of old and tired properties, … Read more
Luxury Hotel and Relais and Chateax member, Airds Hotel, select Avon Data as their PMS provider. Following a recommendation from a well known hotel in Devon, owner of Airds, Jenny McKivragan contacted Avon Data to discuss implementing Hotel Executive at her hotel. The Hotel Executive PMS was a perfect fit for the business, and critically, … Read more
