By Mark Cade Handling reservation requests for multiple locations, while ensuring that your hotels run efficiently, is challenging. As your portfolio grows, you might find your reservations team getting overwhelmed. No matter how many hotels you operate, you’ll be looking to exceed guest expectation at every chance. Without the appropriate software to accomplish this, … Read more
Waitlist New to Rezcontrol is the Waitlist function. This is vital when you are fully booked. In the event of a booking cancellation, Waitlist allows you to rebook a room quickly and easily with guest contact information being collected beforehand. This process prevents revenue loss through empty rooms. Adding a reservation to the waitlist The … Read more
By Sarah Cade Why is customer experience so important? The notion of driving effective customer service is to build a customer-first hotel in which all staff work towards a common purpose – championing the customer experience. Hiring the right people in the right seats while developing a customer-first ethos is one of the musts of … Read more
Our most important advocates are those who use our systems on a daily basis. Ensuring that our platform makes hotel management more efficient and enables greater focus on customer relations is vital. The hotel reception is the focal point for hotel guests; their experience from when they walk in the door to check-in to asking … Read more
