Save up to 20 minutes per guest on administrative tasks!
Check-ins and check-outs no longer need to be time-consuming for your guests – or your hotel staff. Our user-friendly hotel front office software makes it quick and easy to stay up to date and provides guests with a fantastically smooth and seamless service, enhancing your reputation while enabling your staff to focus on your guests rather than on admin.
Save up to 20 mins of admin per booking
Say goodbye to check in queues
“The e-sign feature at check-in has been very useful post-pandemic for contactless
check-in, plus it has reduced charge backs to zero.”
Camille Greacen, Head of IT,
The Stay Original Co in the West Country
Book a free demo
Improve guest experience with Rezcontrol front desk software
Run your hotel front office with effortless efficiency and improve guest experience with our suite of comprehensive front-desk and guest experience features.
Give your front desk staff all the information they need, at the click of a button, making it easy for them to make reservations, manage room accounts, and welcome guests efficiently meaning no queues at check-in.
- Task diary – reminds hotel staff of the jobs that need to be done, at the right time
- Branded customer facing documents – professional and attractive correspondence including bills, reminders and marketing emails
- Automated communications and payments – save staff hours every day by cutting out all manual processes
- Housekeeping - Rezcontrol PMS coordinates front office housekeeping rotas and requirements with back office purchasing and inventory to reduce cost and increase efficiency.
Tools to manage your guest engagement
Rezcontrol includes a suite of tools to inform and support your front desk operation. Managers and reception staff will be able to find all the information they need from one, easy to use, intuitive platform, including reports, balances, meal plans, housekeeping and more.
- Front office reports on arrivals, departures and in-house guests
- Guest room balances
- Meal plans
- Housekeeping and maintenance requirements
- Upsells and extras
- Customised, automated email marketing templates
We also offer online check in and check out, accessible from a mobile, avoiding queues at reception.
Enhance your guest experience – we pride ourselves on our quick and efficient system that supports faultless customer service from the moment a booking is made.
Smoother operations with our sophisticated housekeeping module
Rezcontrol makes housekeeping management easier and more streamlined by enabling you to:
- Allocate rotas and tasks to team members
- Add notes for room servicing such as the pre-order of flowers or a cot
- Available anytime, anywhere on any device, to help housekeepers and managers on the move.
Book a free demo
Secure and easy payment services
RezPay exists to make your billing easier and more secure. We eliminate the difficulties of multiple payment providers, putting your entire payment process in one place.
With RezPay the guest payment experience is secure, smooth and seamless, and offers the instant reporting and reconciliation information you need.
- PDQ integration – for enhanced speed and accuracy in taking face to face payments
- 3D Secure cardholder not present transactions – eliminates chargebacks
- Integrated chip and pin pre-authorisation at check in – ensure funds are available to cover your guests’ stay
- Multiple stage deposit scheduling – intelligent and secure payment scheduling for events like weddings with automated reminders with 3D Secure payment links
- One payment provider – enables quick and simple reconciliation
Benefits of Rezcontrol automation
The list of benefits of automation is endless, from staff and guest satisfaction to increased revenue and profitability. Here are a few of Rezcontrol’s top automation features:
- Dynamic pricing automates rate changes based on demand
- Pre-arrival online check-in and self check-out
- Intelligent payment scheduling
- Automated end of day process
- Branded, customisable pre and post stay emails
- GDPR compliant auto-purging of personal data defined by your own criteria
Scheduling, monitoring, reminders and billing are all taken care of via our sophisticated automation functionalities, and fully integrated with POS and book-keeping integrations.
Innovative front of house software
Front office reports detailing arrivals, departures, guest room balances, meal plans, housekeeping and more enable quick and efficient check-in and out for guests.
Our business intelligence reporting is the bridge between front of house and back office operations. Guest experience is enhanced by knowledge of previous stays, which creates the opportunity for upsells and extras, while ensuring the guest receives the most personal welcome and service.
- Your guests can check in online or via an iPad to save time on arrival
- Checkout can be automated without the need to be signed out at reception, and can be completed in the comfort of the guest’s room from their mobile phone
- Extras such as table reservations or upsells are integrated into the guest’s reservation
Case Studies
“The e-sign feature at check-in has been very useful post-pandemic for contactless check-in, plus it has reduced charge backs to zero.”
Camille Greacen, Head of IT, the Stay Original Co in the West Country
Frequently Asked Questions
Yes, your guests can either check in online pre-arrival, or use a tablet on reception. Those hotels preferring a traditional check-in can do so, as Rezcontrol also offers printed registration cards and a manual check-in process.
Yes, you can set up Rezcontrol to email their final room bill with a breakdown of charges before checkout, and they can settle by credit card, Apple Pay or Google Pay.
For more on our integrations, click here