Manage all your hotel experiences in one place
Full service hotels have complex needs in terms of events, upsells and bookable facilities. Rezcontrol is here to ensure a smooth and seamless customer experience from initial booking, payments and scheduling, to the event or experience itself.
Whatever the requirement, Rezcontrol gives your front desk staff all the information they need, at the click of a mouse, making it easy for them to make reservations, manage both room and event accounts, and welcome guests efficiently with no queues at check-in.
- Task diary, function sheet and package planner – to ensure your group, event or activity booking runs to plan
- Branded customer facing documents – professional and attractive correspondence including bills, reminders and marketing emails
- Automated communications and stage payments for events as well as rooms – save staff hours every day by cutting out all manual processes
“The new functionalities and integrations have been life-changing to our operation – we have seen a 60% uplift in revenue from upsells and 100% in extras as a result of the integrations.”
The Elms Hotel and Spa, Worcester
Event management for full service hotels
Whether you’re handling a grand event such as a wedding; a large or small conference, or have a coachload arriving for an activity you offer, it’s easy for details to get forgotten.
With our event management solution, full service hotels can handle scheduling, monitoring, reminders and billing in one powerful, user-friendly system which integrates seamlessly with your hotel management system.
- One simple booking process for events and bedroom bookings
- View event and bedroom reservations on the same planner
- Create templates and packages – making it quick and efficient to put together event quotes and pro-forma invoices
- Professional function sheet for guests and organisers
- Multi-stage payment scheduling and automatic reminders with 3D secure payment link
- Create promo codes for specific weddings to enable guests to book and pay for their own rooms
- Task diary – make sure nothing is forgotten
Front of House software
Back office software
Channel management
Direct bookings
Rate management
Front of House software
Front-of-house software for full service hotels
Run your hotel front office with effortless efficiency and improve guest experience with our suite of comprehensive front-desk and guest experience features. Many of these are designed with the full service hotel in mind, helping you coordinate guest groups and events alongside bedroom bookings.
- One simple booking process for events and bedroom bookings – book and manage both bedrooms and event spaces together
- View event and bedroom reservations on the same planner, so you don’t need to hop between platforms
- Task diary – reminds hotel staff of the jobs that need to be done, at the right time
- Automated communications and payments, synced across group, event and individual bookings – save staff hours every day by cutting out all manual processes
For more info, visit our Front of House page
Back office software
Back office management software for full service hotels
Behind every successful guest experience is a seamless back office function. Your business reporting and reconciliations need to run smoothly behind the scenes alongside your purchasing and inventory – especially when you offer events and functions alongside your regular bookings.
Managing your event, F&B and room billing can be tricky. Our POS integration is especially helpful in bringing everything together for full service hotels.
- Rezcontrol POS integration automatically handles packages for guests on inclusive rates such as dinner, bed and breakfast, and those linked to an event.
- When a restaurant or bar bill is posted to the room, Rezcontrol will absorb any charge included in the guests’ allowance and add anything extra to the event or room bill.
- Multi-stage event payment scheduling and automatic reminders with 3D secure payment link
- Set up promo codes for specific events such as weddings to enable guests to book and pay for their own rooms making the process simple for guests, organizers and your team.
For more info, visit our Back Office page
Channel management
Channel management for full service hotels
Our hotel channel manager works with you to put all your offers in front of as many potential guests as possible, putting you in control.
With over 300 OTAs at your disposal, we put you in control of all your online sales channels from one place while online reservations automatically flow back into your hotel management system.
For more info, visit our Distribution page
Direct bookings
Capture more direct bookings for your full service hotel with our online booking engine
Guaranteeing up to date availability, all bookings will sync seamlessly with your front desk calendar, keeping everything in one place and feeding back valuable management information into your CRM. Event bookings will sync with regular bedroom reservations to show up to the minute availability.
Our intuitive booking engine is designed to optimise every step of the direct hotel booking experience – from attracting guests to converting them into your guests.
- Gain heightened visibility across your chosen direct channels
- Maximise revenue and drive increased conversions with fast and frictionless booking
- Regain complete control over every stage of the guest journey
Rate management
Rate Management All In One Place
Our Rate Matrix gives you real control over all your room prices, as far into the future as you choose.
You can set up sophisticated occupancy and revenue rules on your PMS to vary prices automatically to ensure you maximise revenue. This is a hugely effective way of driving bookings during quieter periods and filling rooms at the most profitable price when demand is high.
This is especially helpful for hotels offering events and functions, as you can vary your offers and promotions around events taking place in your hotel.
For more info, visit our Rate Management page
Case Studies
“Since moving to Rezcontrol, we have increased our revenue by £350k, or 10%, on average every year. It’s so easy to use – we can see months ahead on our planner, and instantly create promotions to fill any gaps.”