Not all PMS systems are the same, and not all offer the same level of support
As the largest privately owned PMS supplier in the UK, we focus on investing in long-lasting relationships, working together with our clients to continually develop innovative solutions, and react to the ever changing landscape of the hospitality industry.
Avondata has been a pioneer in hotel management software for more than 30 years. We offer hotels affordable, effective solutions for every aspect of their business, based on real experience and backed by genuine personal service.
The development and launch of our cloud PMS, Rezcontrol, in 2020 is testament to this approach. Four years in the making, we have created a highly adaptable and responsive system which has been created from the perspective of people working in and running hotel businesses.
“We absolutely made the right decision.” – Jonathan Lawley, Brand Manager, The Polizzi Collection
Onboarding with Rezcontrol
We provide a combination of live online training sessions and unlimited, ongoing access to our Rezcontrol training-on- demand centre for video tutorials, quizzes and certifications – invaluable for new starters, and refresher training.
Our goal is for Rezcontrol to save you time and money, by making your operation run smoothly and seamlessly, with fully enabled and empowered staff.
“It is so refreshing to be working with a PMS company that follows through with updates and is responsive and reliable!” – Charlotte Fenwick, Rooms Revenue Manager, The Coal Exchange, Cardiff
Unrivalled support
Our UK-based, friendly and knowledgeable support team comprising of a mix of hospitality professionals and technical experts, is on hand to help by phone or email 365 days a year from 07.00 – 23.00.
“Our experience of Rezcontrol’s support and customer service is unparalleled. We feel completely listened to, and issues are always resolved quickly.” – Rosie Radwell, Managing Director, Marsham Court Hotel, Bournemouth
Your hotel matters to us.
Ongoing training
We provide a combination of live online training sessions and unlimited, ongoing access to our Rezcontrol training-on- demand centre for video tutorials, quizzes and certifications – invaluable for new starters, and refresher training.
Our goal is for Rezcontrol to save you time and money, by making your operation run smoothly and seamlessly, with fully enabled and empowered staff.
“It is so refreshing to be working with a PMS company that follows through with updates and is responsive and reliable!” – Charlotte Fenwick, Rooms Revenue Manager, The Coal Exchange, Cardiff
Our values - you’re in safe hands
“From the minute we saw the demo, we were blown away. There are no hidden costs and everything is transparent.” – Holly Beedie, FoH Manager, The Douglas, Isle of Arran
Value for money
Our ethos has always been to provide genuine value for money. We don't advocate charging commission or transaction fees on bookings which mount up and eat into your bottom line. Everything is included in our flat monthly fee.
Always developing
We have a policy of continuous development within Rezcontrol, introducing exciting new features and integrations regularly based on customer feedback. Updates to Rezcontrol are deployed every three weeks, with no disruption to the user.
In-app notifications
Meanwhile, we keep you informed in real time of updates, fixes and improvements via our in-app messaging system which will flag up notifications on your dashboard, with all the information you need to run, implement or familiarise yourself with the update in question.
Cyber-secure
Rezcontrol is a cloud application and is regularly audited internally and by third parties to ensure compliance of the five pillars of AWS' Well-Architected Framework - security, operational excellence, reliability, performance and cost optimisation.
The performance of your hotel matters to us.
Case Studies
“The new functionalities and integrations have been life-changing – we have seen a 60% uplift in revenue from upsells and 100% in extras as a result.”
Mark Bevan, Managing Director, The Elms Hotel and Spa, Worcester
Frequently Asked Questions
Our property management system is billed on a monthly subscription basis, according to your hotel size. Smaller and independent hotels have the same operational requirements as larger ones, and should be able to compete on a level playing field.
The average timescale from sign up to migration day is 6-8 weeks.
In most cases we can, and our goal is always to make the migration as painless as possible.
Unlimited. You can access your hotel property management system from any device, any time, anywhere.
Unlimited. Our property management system is fully scalable, so you can add or remove users as needed. Pricing is set according to the number of rooms.
Yes you can. The system allows you to set up access privilege rights according to job role. You set your own roles within the system and assign each team member to a role, depending on the functionalities they should be able to access.
When you sign up, you will be assigned a personal onboarding specialist who will deliver two half days of 1-2-1 online training. In addition, you will have unlimited ongoing access to our training on-demand platform, so new staff can follow the training programme, while existing employees can take a refresher course if needed.
Our friendly, knowledgeable UK-based support team is available from 7am-11pm UK time, 365 days a year. You can pick up the phone and speak to someone in person, or send an email, or log a ticket – whatever suits you best.
Automatic updates are one of the most significant benefits of a fully cloud-based PMS. We update Rezcontrol every 3 weeks. This process is automatic, and you will receive in app notifications as well as instructions on how to use the new features.
We pride ourselves on really listening to, and working in partnership with our customers. We take on board all suggestions from our hotels, who use Rezcontrol PMS day in day out, and we are continuously developing our system to reflect evolving needs.